Last updated: April 2026
We want every Rooted subscriber to feel confident about their purchase. Because subscriptions relate to limited-run printed publications and digital editorial content, the following refund policy applies.
All subscription purchases including single-issue purchases and three-issue bundle subscriptions are considered final once payment has been processed.
Refunds are not issued for change-of-mind purchases.
However, refunds may be considered only under the following circumstances:
Requests must be submitted within 7 days of the issue being identified.
If you do not receive a print issue within the expected delivery window:
Refunds are not issued for courier delays outside Rooted’s control.
Subscribers are responsible for providing accurate delivery information at checkout.
Rooted is not responsible for missed deliveries caused by incorrect addresses entered during purchase. Replacement copies may be issued at an additional delivery cost.
If your magazine arrives damaged:
A replacement copy will be arranged subject to availability.
Digital magazine purchases are non-refundable once access has been granted.
Rooted is a limited-run print publication. If a replacement issue is unavailable due to stock limitations, Rooted reserves the right to:
All refund-related requests should be sent to:
info@rootedsrilanka.com
Please include:
We aim to respond within 3–5 working days.
Thank you for supporting Rooted.
